Service Manager

Job details

Regular / Permanent (Full-time)
✅ Monday
✅ Tuesday
✅ Wednesday
✅ Thursday
✅ Friday

✅ Bachelor’s degree in Social Work, Disability Studies, Health Services Management, or a related field (or equivalent experience).

✅ Proven experience in a management or leadership role within the disability support or healthcare sector.

✅ Sound knowledge of relevant legislation, regulations, and standards governing disability support services in Australia.

✅ Excellent communication and interpersonal skills, with the ability to engage effectively with NDIS participants, families, staff, and external stakeholders.

✅ Proficiency in computer applications, including Microsoft Office Suite and relevant management software.

✅ A valid driver's license and access to a reliable vehicle (preferred).

Full job description

Australian Disability Care Services (ADCS) is seeking a dynamic and experienced Service Manager to oversee the delivery of our disability support services. The Service Manager will play a pivotal role in ensuring the highest standards of care and support for our NDIS participants while leading and inspiring a team of dedicated professionals.


  • Service Delivery Oversight:
    • Lead, manage, and oversee the delivery of disability support services, ensuring that services are delivered efficiently, effectively, and in accordance with organizational standards and regulatory requirements.
    • Develop and implement service delivery strategies, policies, and procedures to promote the well-being, independence, and quality of life of individuals with disabilities.
    • Monitor service delivery outcomes, NDIS participants satisfaction, and compliance with service agreements, and implement continuous improvement initiatives as needed.
  • Team Leadership and Management:
    • Provide strong leadership, direction, and support to a team of support workers and allied health professionals, fostering a positive and collaborative work culture.
    • Recruit, onboard, train, supervise, and evaluate staff to ensure high performance, job satisfaction, and professional development.
    • Conduct regular team meetings, performance reviews, and professional development sessions to promote teamwork, communication, and skill development.
  • Residents/NDIS participants Engagement:
    • Build and maintain positive relationships with participants, their families, carers, and external stakeholders, ensuring that their needs, preferences, and feedback are listened to and addressed.
    • Collaborate with participants, families, and other relevant stakeholders in the development and review of individualized care plans, ensuring that services are tailored to meet the unique needs and goals of each Residents/NDIS participants.
  • Quality Assurance and Compliance:
    • Ensure compliance with relevant legislation, regulations, standards, and funding requirements governing the provision of disability support services.
    • Develop, implement, and maintain quality assurance processes, including incident management, risk assessment, and reporting, to promote the safety, dignity, and rights of Residents/NDIS participants.
    • Conduct regular audits, assessments, and evaluations of service delivery practices and outcomes to identify areas for improvement and ensure the delivery of high-quality, person-centered care.
  • Financial and Resource Management:
    • Manage service budgets, resources, and operational expenses effectively, ensuring that financial resources are allocated efficiently and in line with organizational priorities.
    • Identify opportunities for cost savings, revenue generation, and service expansion, and collaborate with senior management to develop business plans and funding proposals.

Hiring insights

Expected start date: 1 July, 2024

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Position applied for: Service Manager