Conflict of interest policy

About this document

Our commitment is to ensure that our workers consistently deliver the highest quality services to you.

A conflict of interest arises when an individual’s personal interests come into conflict with their professional responsibilities. This conflict can lead to the misuse of the organization’s resources or influence for the benefit of their family or friends.

Types of conflicts of interest:

There are three primary types of conflicts of interest.

  • Actual conflict of interest: This occurs when the conflict has already taken place.
  • Potential conflict of interest: This indicates that a situation has the potential to become a conflict of interest.
  • Perceived conflict of interest: This arises when it appears that there might be a conflict of interest.


Examples of conflicts of interest:

Instances of conflicts of interest may include:

  • A support worker referring you to a service operated by their family member or friend.
  • A support worker having a familial relationship with their manager.
  • A client offering a substantial gift to a support worker.


Preventing conflicts of interest:

Our objective is to minimize conflicts of interest as much as possible.

We consistently strive to ensure that the assistance and advice we provide are free from any conflicts of interest.

All workers within our organization are required to disclose any actual, potential, or perceived conflicts of interest.

We collaborate with our support workers to maintain fairness at all times.

Information regarding all conflicts of interest is documented, and plans are formulated to address them.


Ensuring unbiased choices:

We are dedicated to ensuring that conflicts of interest do not influence the choices you make.

To achieve this, we provide you with comprehensive information to facilitate the best and fairest decision-making process.

You retain the option to change your decisions at any time.

If necessary, we will assist you in finding an advocate to ensure impartial decision-making (please refer to Advocacy easy read).

We strictly prohibit support workers from benefiting from any conflicts of interest.


Reporting a conflict of interest:

If you become aware of a conflict of interest, we encourage you to inform us, and we will provide you with the necessary support.