Covid-19 policy

About this Document

COVID-19, also known as Coronavirus, has rapidly spread worldwide, leading to its classification as a pandemic. This document aims to provide you with an understanding of COVID-19 and how we will support you during this challenging period. Please read this document in conjunction with the Infection Control easy read document.

What is COVID-19?

COVID-19 is a virus that can swiftly transmit from one person to another through direct contact, respiratory droplets from coughing or sneezing, and contact with contaminated surfaces.

Signs of COVID-19:

Common symptoms include fever, a dry cough, fatigue, and difficulty breathing. Less common signs may include body pain, sore throat, loss of taste and/or smell, and rashes. COVID-19 symptoms may resemble those of a cold or flu. The only definitive way to confirm infection is through testing.

If you suspect you have COVID-19, please inform us immediately.

Preventing the Spread of COVID-19:

We are committed to minimizing the risk of COVID-19 transmission. Infection control measures are in place (refer to our Infection Control easy read for details). You can contribute to prevention by:

  • Washing your hands frequently with soap and water or hand sanitizer.
  • Using a tissue to cover your mouth when coughing or sneezing.
  • Avoiding touching your face.
  • Staying home if feeling unwell.
  • Practicing social distancing by maintaining a distance of 1.5 meters from others.
  • Adhering to mask-wearing requirements, which may be applicable.

If you are uncomfortable with wearing a mask, please inform us, and we will assist.

COVID-19 Tests:

You may need a COVID-19 test if you have been in contact with an infected person, display symptoms, or have been in proximity to a potential case. The test, administered by a health professional, involves a swab in the nose or throat, with results available in one to two days.


In the event of a surge in COVID-19 cases, a lockdown may be implemented. This entails staying home as much as possible, potential restrictions on certain activities, and closures of public spaces. Lockdowns are implemented to curb the spread of the virus, and compliance with the rules is mandatory. We will provide clear explanations of lockdown rules, including the reasons, duration, and permitted activities.

Even during a lockdown, you will continue to receive necessary assistance, and efforts will be made to facilitate enjoyable activities at home.


Isolation involves remaining at home except for emergencies or medical care. This may be required if you have COVID-19, have been near an infected person, or returned from a high-risk area. During isolation, we will ensure you receive necessary assistance, stay in a clean and comfortable environment, stay connected with family and friends through internet or telephone, and continue to engage in activities you enjoy.

We acknowledge the challenges of isolation and are here to support you emotionally.

Getting More Information:

For further information on COVID-19 or any questions you may have, please reach out to us. Additionally, you can access information from the NDIS by:


If you require assistance in contacting the NDIS, please let us know.