Participant induction pack

About this Document

This document outlines how we safeguard and uphold your rights in the services we provide.


Your Rights:

  • If articulating your preferences is challenging, you can enlist the support of an advocate, an independent individual who will speak on your behalf. We can assist you in finding an advocate.
  • If you are dissatisfied with our service, you have the right to make a complaint. Your feedback is valuable for enhancing our services.
  • You have the autonomy to make your own choices. We will furnish you with all necessary information to facilitate informed decision-making.
  • Your rights encompass having your values and beliefs respected, making informed choices, and being protected from violence, abuse, or discrimination.


Our Responsibilities:

  • We are committed to avoiding conflicts of interest between you and our staff. This means ensuring fair and equitable service provision to all participants.
  • We have a duty of care to protect you from harm while assisting you in achieving your goals.
  • Safeguarding your private information is a priority.
  • A service agreement is established, detailing all the services you will receive. This agreement serves to ensure that our services align with your needs and goals.