About this Document

This document outlines how we safeguard and uphold your rights in the services we provide.

Your Rights:

• If articulating your preferences is challenging, you can enlist the support of an advocate, an independent individual who will speak on your behalf. We can assist you in finding an advocate.
• If you are dissatisfied with our service, you have the right to make a complaint. Your feedback is valuable for enhancing our services.
• You have the autonomy to make your own choices. We will furnish you with all necessary information to facilitate informed decision-making.
• Your rights encompass having your values and beliefs respected, making informed choices, and being protected from violence, abuse, or discrimination.

Our Responsibilities:

• We are committed to avoiding conflicts of interest between you and our staff. This means ensuring fair and equitable service provision to all participants.
• We have a duty of care to protect you from harm while assisting you in achieving your goals.
• Safeguarding your private information is a priority.
• A service agreement is established, detailing all the services you will receive. This agreement serves to ensure that our services align with your needs and goals.