About this Document

This document emphasizes the fundamental rights of every individual receiving assistance from us, ensuring the provision of the best-suited services. It is essential to read this document alongside other easy-read documents, which offer more detailed information about your rights. Some available documents include:

• Abuse, Neglect, and Exploitation
• Advocacy
• COVID-19
• Entry and Exit
• Decision Making and Consent
• Duty of Care and Dignity of Risk
• Participant Induction Pack
• Privacy and Confidentiality
• Feedback and Complaints
• Incident Management
• Infection Control

Your Rights:

1. You have the right to access services that respect all your legal and human rights and promote freedom of expression.
2. You have the right to make choices about all aspects of the services you receive.
3. You have the right to maximize your independence.
4. You have the right to have your culture, values, and beliefs respected.
5. You have the right to intimacy and to express yourself sexually.
6. You have the right to feel comfortable when receiving services.
7. You have the right to have your information kept private.
8. You have the right to services free from violence, abuse, neglect, exploitation, and discrimination.
9. You have the right to access an advocate.
10. You have the right to give us feedback at any time.
11. If you are unhappy with our services, you have the right to make a complaint (refer to the Feedback and Complaints easy read for further information and contact details).