Privacy and Confidentiality Policy

About this Document

This document outlines our privacy and confidentiality policy, detailing how we adhere to legal requirements to safeguard your privacy. Privacy ensures that your personal information remains undisclosed, while confidentiality mandates the protection and privacy of your personal data.

Your Privacy:

This document focuses on your privacy, providing information on:

  1. What We Know About You:

    • This encompasses personal details such as your name, address, date of birth, occupation, and information about your disability.
  2. Why We Know Things About You:

    • Explains the purpose behind collecting and retaining your personal information.
  3. How We Will Use What We Know:

    • Describes the intended use of the gathered information to provide services and support.
  4. How We Will Keep What We Know Safe:

    • Outlines the measures taken to ensure the security of your personal information.
  5. What We Do When Your Personal Information Has Been Accessed Without Your Consent:

    • Specifies the actions taken in the event of a data breach, ensuring transparency and resolution.


Laws are in place to protect your personal information, encompassing details like your name, address, date of birth, job/day activities, and information about your disability. We commit to keeping this information private unless required otherwise.

While you are not obligated to provide personal information, choosing not to do so may affect our ability to deliver necessary services.


What Personal Information Do We Keep?

Personal information may include your name, date of birth, phone number, email address, and details about your disability. Sensitive information, like cultural background, religious beliefs, sexual orientation, and health information, may also be retained. Additionally, we keep information about other service providers, your family or carers, and our staff.


How Do We Use Your Personal Information?

We utilize your personal information to enhance service provision, ensuring the best support. Disclosure to others only occurs with your consent, unless mandated by law or for your safety.


How Do We Keep Your Personal Information Safe?

Your information is securely stored, with physical records kept under lock and key and digital records password-protected. Only staff directly involved in providing your supports can access this information. We retain your personal information only as long as necessary and destroy it when no longer needed.


What Happens When Someone Accesses Your Information Without Your Consent?

In the event of a data breach, we take immediate action to inform you, prevent harm, investigate the cause, enhance our information handling processes, and, if necessary, report to relevant authorities. Importantly, this does not impact the services we provide to you.