Policies

As a leading NDIS provider, our policies are designed with a transformative vision. We prioritise our participants’ safety, dignity, and well-being, ensuring every individual feels valued and understood.

1. Privacy Policy

We prioritise protecting your personal information, adhering to strict privacy guidelines. Our Privacy Policy outlines how we collect, use, and safeguard your data, ensuring transparency and security in all interactions. Rest assured, your privacy is of utmost importance to us.

2. Terms & Conditions

Our Terms of Services define the rules and expectations governing our engagement with you. This document covers our services’ terms of use, responsibilities, and limitations, ensuring clarity and mutual understanding. By availing of our services, you agree to these terms, enabling a smooth and transparent partnership.

3. Child & Young People Safety

Our Human Rights policy reflects our dedication to treating everyone with dignity and respect, regardless of their background or abilities. We aim to create an inclusive and equitable environment for all, fostering a society that values and protects human rights.

4. Abuse, neglect and exploitation policy

Abuse, neglect, and exploitation can evoke various emotions, such as sadness, anger, fear, and confusion. It is crucial to emphasize that all our personnel are fully aware that abuse, neglect, and exploitation are strictly prohibited.

5. Advocacy policy

Ensuring individuals have a voice, this policy outlines the commitment to providing advocates, independent persons who speak for the individual’s rights and needs.

6. Child safe policy

Committed to child safety, this policy details measures to create a secure environment for children and young people, adhering to the National Child Safe Principles.

7. Conflict of interest policy

Guiding fairness, this policy addresses potential conflicts of interest, ensuring equitable service provision without favoritism.

8. COVID-19 Policy

In response to the pandemic, this policy outlines safety measures and protocols to protect individuals, staff, and the community from the spread of COVID-19.

9. Decision making and consent policy

Empowering individuals, this policy emphasizes the right to make informed choices and provides guidelines on obtaining consent for various decisions.

10. Duty of care and dignity of risk policy

Balancing safety and independence, this policy outlines how to provide support while respecting an individual’s right to take risks and make decisions.

11. Feedback and complaints policy

Encouraging open communication, this policy establishes a framework for individuals to provide feedback, make complaints, and ensures a fair resolution process.

12. Incident management policy

Addressing unforeseen events, this policy outlines procedures for reporting, responding, and resolving incidents to ensure the well-being and safety of individuals.

13. Infection Control Policy

Focusing on health and hygiene, this policy details measures to prevent the spread of germs and infections, ensuring a clean and safe environment.

14. Participant induction pack

Providing essential information, this pack offers newcomers an introduction to the organization’s policies, procedures, and their rights.

15. Participants rights policy

Affirming individual rights, this policy emphasizes the right to privacy, choice, and protection from harm, discrimination, or exploitation.

16. Privacy and Confidentiality Policy

Safeguarding personal information, this policy outlines how data is collected, used, and protected, ensuring privacy and confidentiality for all individuals involved.

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